Contact us

Have a question? Please select from one of the categories below.


The easiest, fastest and safest way of ordering tickets is to make a booking on this website. You can also call our helpdesk (english speaking staff) on +353 1 526 24 64, but you will still make the booking on-line on the web. You can also send your questions via our contactform found on this page, and we will get back to you as soon as possible.

Missing your e-ticket? Fill in your e-mail address and booking number, and we'll have it resent to you:


Some of the tickets like tickets for Madame Tussauds, London Eye and London Dungeon we can cancel, but we need notification before the “Valid from” date. Other tickets we cannot cancel, but we can try to re-sell those tickets to other clients. Again we need notification before the “Valid from” date. Please fill out the contact form on this page. Please note that we apply a cancellation fee on any tickets we succeed to cancel, return or re-sell. Also note we cannot guarantee if we can cancel, return or resell your tickets. This will be handled on a booking to booking basis!

Cancellation protection

Here at you can buy cancellation protection, providing you with full coverage if you should be so unlucky as to have an accident or if you, a member of the travelling party or your closest relatives should get ill.

Our cancellation protection costs 5% of the total cost.

Our cancellation protection covers:
You will get a full reimbursement (deducted the price you paid for the cancellation protection) if the purchaser of the tickets, members of the travelling party or someone in the travelling party’s immediate family (husband, wife, children, siblings or parents) get sick, has an accident or dies. Our cancellation protection covers until you physically begin your journey, typically when you board the flight, train etc. in your home country.

Booking of our cancellation protection:
Our cancellation protection can only be booked together with your tickets, and cannot be booked separately. Our cancellation protection is valid from booking/purchase date. The sum of our cancellation protection cannot be refunded.

Notice of cancellation:
You must notify us if you need to use the cancellation protection to this email address: before the date of the event/tour/match etc., otherwise the cancellation protection is void and invalid.

Medical certificate:
A refund will only be approved with a valid medical certificate. No later than two weeks after the date of the event, we must receive a valid medical certificate along with a copy of your cancellation protection. On the medical certificate the doctor’s name, address and phone number must be clearly stated.
Please send the medical certificate and a copy of your cancellation protection per mail to our postal address: powered by Ticmate
Nygränd 10, 1tr
111 30 Stockholm

If a member of the traveling party needs to cancel:
If a member of the traveling party needs to cancel, we need, in addition to the medical certificate and a copy of your cancellation protection, proof that you were attending the event together with the purchaser of the tickets. This proof could be a copy of the flight or train tickets or a copy of the hotel booking.

Our cancellation protection does not cover:
- If you have forgotten to bring the tickets with you to the event or meeting address.
- If you show up late for the date of the event, and therefore will rejected to enter.
- If you regret your purchase of the tickets.
- If you cannot get access because of transport problems, that neither we nor the venue can be blamed, e.g. like airport strikes or other transportation strikes like in the metro or buses.
- If you miss your flight and/or train.
- Get sick, have an accident or somebody dies while you are traveling.
- In case of natural disasters like volcanic eruptions, floodings, blizzards or earthquakes.

Our cancellation protection can be subscribed for group of 9 persons or less.

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A copy will be sent to your e-mail address powered by Ticmate
Telephone HQ Sweden: +46 8 446 808 44
Telephone UK: +44 20 3870 3444
Telephone US: +1 855 325-0977

Ticmate AB ®
Nygränd 10, 1tr
SE-111 30 Stockholm, Sweden 556710-6017 SE556710601701

Email Email +353 1 526 24 64 +353 1 526 24 64
+353 1 526 24 64 +353 1 526 24 64 Email Email