How do I get my tickets?
Shortly after your booking is complete your e-ticket send directly to your email. Mobile tickets are accepted.
How does it work?
Madame Tussauds: Your booked time is for your visit at the Madame Tussauds and cannot be changed. Please show up 15 minutes prior to your booked time slot and access through the standard experience entrance.
London Eye, London Dungeon, SEA Life London & Shrek’s Adventure:
You can visit these attractions up to 3 days prior to your visit at the London Eye and up to 90 days later.
For faster access we recommend to book specific dates and times for these attractions over the booking portal. Please be there 15 minutes prior to your booked time slots. Link and instructions can be found on your E-ticket.
Should you not wish to book a date and time over the booking portal, just show up at the attraction’s box office and you will receive the next available time slot. Immediate availability is not guaranteed.
Please note: one e-ticket will grant access to all attractions. Any changes you will make through the booking portal will be reflected by the very same bar codes on your e-tickets, and no new e-tickets will be required. You can change your booking up to 10 times and 24h prior to your booked visit at Madame Tussauds.
Attractions not pre-booked via the booking portal will be subject to availability at time of visit and will require visiting the ticket desk to get booked into the next available timeslot. Immediate availability is not guaranteed.
Once your attraction visits have been booked via the booking portal, instructions apply as follow:
Madame Tussauds: Please arrive at your confirmed date and time. Scan the barcode on your e-ticket at door 2 and start your visit of Madame Tussauds.
London Eye: Join the Standard Experience boarding point at the time booked and confirmed. Please note: Your ticket is a standard ticket, not a Fast-Track ticket.
The London Dungeon: Show up at the entry for the next starting show at the time booked and confirmed in the booking portal.
SEA LIFE London: Please go to the 'timed entry door' at the time booked and confirmed in the booking portal.
Shrek’s Adventure: Join the entry for the next starting show at the time booked and confirmed in the booking portal.
Do I have to visit all attractions on the same day?
No, you can choose to visit London Eye, London Dungeon, SEA Life London & Shrek’s Adventure up to 3 days prior to your visit at Madame Tussauds and up to 90 days later. We recommend to book dates and times of your visits over the booking portal. Link and instructions can be found on your E-ticket.
You may be asked to wear a face covering out of consideration for those around you. So please bring a face mask, just in case. 
Social distancing has now been removed. However, we ask you to be mindful of others and their space. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You may be asked to present proof of being fully vaccinated or that you have recovered fully from COVID 19. So just in case, please bring a valid and updated COVID Pass. 
