How do I get my tickets?
Shortly after your booking is complete your e-ticket will be sent directly to your email. Mobile tickets are accepted.
How does it work?
Madame Tussauds: The date and time you select is for your visit at Madame Tussauds and cannot be changed. Please, arrive 15 minutes before your confirmed date and time, scan the barcode on your e-ticket at door 2 and start your visit.
London Dungeon & Sea Life London: You can visit these attractions up to 3 days prior to your visit at Madame Tussauds and up to 90 days later.
For faster access we recommend booking specific dates and times for these attractions over the booking portal. Please be there 15 minutes prior to your booked time slots. Link and instructions can be found on your E-ticket.
Should you not wish to book a date and time over the booking portal, just show up at the attraction’s box office and you will receive the next available time slot. Immediate availability is not guaranteed.
Please note: one e-ticket will grant access to all attractions. Any changes you will make through the booking portal will be reflected by the very same bar codes on your e-tickets, and no new e-tickets will be required. You can change your booking up to 10 times and 24h prior to your booked visit at Madame Tussauds.
Do I have to visit all attractions on the same day?
No, you can choose to visit London Dungeon & SEA Life London up to 3 days prior to your visit at Madame Tussauds and up to 90 days later. We recommend booking dates and times of your visits over the booking portal. Link and instructions can be found on your E-ticket.
How do I get my 10% discount voucher?
On your e-ticket there is a link to your exclusive 10% discount voucher for Madame Tussauds souvenir shop. Just print the discount voucher and present it to the cashier at Madame Tussauds souvenir shop to redeem your 10% discount.
You may be asked to wear a face covering out of consideration for those around you. So please bring a face mask, just in case. 
Social distancing has now been removed. However, we ask you to be mindful of others and their space. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You may be asked to present proof of being fully vaccinated or that you have recovered fully from COVID 19. So just in case, please bring a valid and updated COVID Pass. 
